Email: carolp@asdfghjkl.com.au

Mobile:  XXXX XXX XXX

Experienced customer service employee seeking full-time opportunities

Young and articulate individual with demonstrated experience working in casual face-to-face customer service roles. Strong interpersonal skills ensuring the ability to work in a highly diverse environment in which respectful and effective communication skills are integral. Proven strengths in cash management, stock control, transaction processing and problem resolution ensuring the ability to transition from casual to full-time customer service roles. Recent school-leaver seeking a full time position in retail.

 Key Skills

• Customer service (phone and face-to-face)
• Problem solving
• Cash management
• Sales reconciliations
• Transaction processing
• Sales refunds
• Dispute resolution
• Data processing
• Inventory control
• Store-based security
• Stock receipting
• End-of-day processing
• Sales negotiations
• Product selection

Technical Skills: Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook ~ Firefox ~ POS Terminal ~ EFTPos

 Education

Bacchus Marsh High School

Year 10

2013

Academic Achievements:

• 2013: Achieved highest grade in Business Studies subject
• 2011: Completed short course in effective customer service skills through school development program

Personal Attributes

• Reliable: Commended reliability demonstrated by completion of all rostered shifts as well as availability for non-preferred shifts to assist during peak seasons.
• Enthusiastic: Always willing to build morale and improve work environment by showing enthusiasm for all tasks and responsibilities.
• Adaptable: High levels of flexibility allow adaptation to demands of a highly competitive and demanding industry.

professional work experience

ksmart                                                                                                                                                                        2011 - Current

customer service assistant & lay-by assistant

This casual position supported general customer service demands while also assisting in the processing of customer lay-bys and stock requests.

Achievements and Contributions

• Customer Service: Provided customer service at registers, lay-by counter and on retail floor. Responded to all customer enquiries, providing support and guidance as required.
• Cash Management: Ensured accurate management of all cash sales. Counted out all amounts of cash in front of customers to minimise conflict and ensure accurate reconciliation of daily sales.
• Problem Solving: Applied a logical approach to problem solving to minimise conflict and create positive outcomes. Commended for helping others understand reasons for proposed resolutions.
• Collaborative Team Member: Collaboration with team members recognised by staff-nominated employee of the month award, awarded 3 times over a 2-year period.
• Stock Control: Returned stock to floor and assisted in restocking of products as required. Supported visual merchandising standards while setting up new displays and rotating required stock.
• Transaction Processing: Created customer records when processing lay-bys, stock movements and refunds. Ensured stock was allocated and all required information was accurately recorded.
• Sales Reconciliations: Assisted shift supervisor in reconciling sales transactions. Provided support through re-checks while helping to resolve discrepancies.

student work placements

taylor smith partners - Receptionist (2-week work placement)                                                               2013

Achievements and Contributions

• Customer Service: Responded to incoming calls. Screened telemarketing and direct sales calls while transferring customer enquiries to appropriate department.
• Administration: Typed general communication and letters to customers and businesses as directed. Ensured accurate development of communication by providing correspondence to supervisor for approval.
• Mail: Managed coordination of all incoming and outgoing mail requirements. Organised couriers and urgent letters as required.
• Records Processing: Entered customer information into internal records management system. Updated existing customer records while creating new data files as directed.
• Visitor Management: Greeted all visitors to site and ensured they understood their obligations and expectations while on site. Ensured all visitors added details to visitor log.

Volunteer engagements

• 2013: Bacchus Marsh High School - Year 7 Buddy
• 2011: Salvation Army Red Shield Appeal - Volunteer Collector

professional Referee

Kim Nash

Supervisor

Taylor Smith Partners

Phone XX XXXX XXXX